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Frequently Asked Questions

ACI365 FAQ – Answers to All Your Questions

Here you'll find clear answers to the most frequently asked questions about ACI365 — covering betting, payments, registration, bonuses, and security.

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Registration & Account
Everything you need to know about opening an account on ACI365 — required details, the verification process, and managing your account.
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Deposits & Withdrawals
Everything you need to know about depositing and withdrawing via Mobile Pay, Nagad, and Rocket — including processing times and minimum/maximum limits.
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Betting & Sports
Which sports you can bet on, how odds work, what live betting is, and the rules around bet cancellations.
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Bonuses & Promotions
Everything you need to know about welcome bonuses, cashback, free bets, and how to earn and use VIP points.
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Security & Privacy
Learn how your account and personal data are kept secure, how to change your password, and everything you need to know about account security.
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VIP & Rewards
Learn how to join the ACI365 VIP Program, earn points, and claim exclusive rewards.
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Registration & Account
From Opening to Managing Your Account

To register on ACI365, you'll need an active Bangladeshi mobile number, your full name, and a strong password. You must be at least 18 years old. You may also be asked to provide your National ID or passport details later for identity verification. Registration is completely free and only takes a few minutes.

Registration on ACI365 typically takes 2–3 minutes. After filling out the form, an OTP will be sent to your mobile number — verify it and your account will be activated immediately. You can then make a deposit and start betting right away.

Under ACI365's policy, each person may only hold one account. Attempting to open multiple accounts may result in all accounts being suspended and any funds forfeited. Stick to a single account to enjoy all our services without interruption.

Once logged in, you can update your email, password, and contact details from Account Settings. To change your name or date of birth, please contact customer support. Keeping your information accurate is important, as it will be verified during withdrawals.

Yes, opening an ACI365 account is completely free — no registration fee required. You may also be eligible for a welcome bonus after signing up. click here Create a free account.
Deposits & Withdrawals
About Payment Methods & Processes

ACI365 currently supports deposits via Mobile Pay, Nagad, Rocket, USDT (crypto), and bank transfer. Mobile banking options are the fastest — your balance is usually updated within seconds. The minimum deposit amount is just ৳500.

Withdrawals on ACI365 are typically processed within 1–5 minutes. First-time withdrawals may take slightly longer if identity verification is pending. Large withdrawals (৳50,000+) may require manual review and can take anywhere from 1–24 hours.

The minimum withdrawal amount on ACI365 is ৳500, with a daily maximum of ৳2,00,000. VIP members may have higher limits. For full details on payments, Payment Page here.

ACI365 does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transfer charges as per their policies. Network fees may also apply for USDT transfers.

Deposits are usually credited instantly. If your balance hasn't updated after 5–10 minutes, try refreshing the page. If the issue persists, please contact us with your transaction ID via Help Center Contact us via live chat. Issues are resolved within 24 hours.
Betting & Sports
Sports Betting Questions

ACI365 offers betting on 30+ sports, including cricket, football, tennis, basketball, volleyball, hockey, badminton, kabaddi, and more. Special markets are available for popular events like the IPL, BPL, and World Cup matches. For more details, Sports Page here.

Live Betting lets you place bets on matches that are already in progress, with odds updating in real time every second on ACI365. You can read the game situation and make informed decisions on the fly. Keep in mind that odds can change in an instant, so quick thinking is key.

The minimum bet at ACI365 is ৳10. Limits may vary depending on the match and market. Maximum bet limits are determined by the market and your account type. VIP members generally enjoy higher betting limits.

If a match is cancelled or postponed, the stake for the affected bet will be automatically refunded to your account. Refunds are typically processed within 24 hours. For accumulator bets, if one leg is void, the entire bet will be recalculated accordingly.

Yes, ACI365 supports accumulator and multi-bets. You can combine selections from multiple matches for the chance to win big. Just keep in mind — the more legs you add, the higher the risk. To learn more about betting, Betting Page here.
Bonuses & Promotions
Offers, Bonuses & Rewards

After your first deposit as a new member, the ACI365 welcome bonus is credited to your account automatically. The bonus amount and terms are listed on the promotions page. Make sure to read the wagering requirements before using your bonus. Voucher page View current offers.

A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw. For example, a ৳100 bonus with a 5x wagering requirement means you must place ৳500 in bets. Each bonus has its own terms, which are clearly stated on the bonus page.

ACI365's cashback offer returns a portion of your net losses over a given period. Weekly or monthly cashback is generally credited to your account automatically. VIP members receive cashback at a higher rate. Cashback can typically be withdrawn directly.

Yes, ACI365 has a referral program. If someone registers using your referral link or code and makes their first deposit, you'll receive a bonus. Full terms and conditions for the referral bonus are available on the promotions page.
Security & Privacy
Account Security

ACI365 uses 256-bit SSL encryption — the same level of security used by banking systems. Your personal and financial data is fully encrypted at all times and is never shared with third parties. For more details, Privacy Policy read this.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. Your password should be at least 8 characters long — a mix of numbers and special characters is recommended.

Go to Account Settings and look for the 2FA option under the "Security" section. Once you verify your mobile number, an OTP will be sent every time you log in. This adds an extra layer of protection to your account and is strongly recommended.

If you notice any suspicious activity, change your password immediately and Help Center Contact us immediately. Our security team will investigate and take action promptly. Avoid logging in from unfamiliar devices and refrain from using public Wi-Fi.
VIP & Rewards
Exclusive Benefits

On ACI365, your VIP tier is determined automatically based on your betting volume and points. Every bet you place earns points, and once you hit a certain threshold, you're upgraded to a higher VIP tier. For full details on the VIP program, VIP page here.

ACI365 VIP members enjoy: higher cashback rates, faster withdrawal processing, a dedicated account manager, exclusive bonus offers, invitations to special events, and higher betting limits. The higher your tier, the greater the rewards.

The terms around ACI365 VIP point expiry are detailed on the VIP page. Generally, points may expire if there is no activity on your account within a set period. Staying regularly active is the best way to make sure your points never go to waste.
Learn More About ACI365

ACI365 is one of Bangladesh's most trusted online Sports Betting platforms. This FAQ page is designed to help our users find quick answers to any question. From registration and payments to betting, bonuses, and security — we're committed to full transparency across the board.

Our platform is directly integrated with Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket — making deposits and withdrawals fast and hassle-free. If you can't find the answer to your question in the ACI365 FAQ, feel free to ask us directly via live chat support.

ACI365 is committed to responsible betting. We believe betting should be a form of entertainment, so always set your limits before you play. Our platform is strictly for users aged 18 and above. To learn more about responsible gaming, Click here।

If you can't find the answer to your question here, reach out to our Help Center Get in touch. Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

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Contact Support

If you can't find what you're looking for in our FAQ, our support team is always here to help.

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Responsible Gaming

For betting entertainment only. Know your limits, play responsibly. Not for anyone under 18.

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